Shipping Policy

Effective Date: January 17, 2025

At Maritime Elegance, we are committed to delivering your order efficiently and securely. This Shipping Policy outlines the terms and conditions related to shipping and delivery of our products.

1. Shipping Destinations

We ship to most locations worldwide. If your address is outside of our standard delivery zones, please contact us at support@maritimeelegance.com to discuss special arrangements.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

a. Standard Shipping

  • Delivery time: 7-10 business days within the continental U.S.
  • International delivery times may vary based on location, typically 15-20 business days.

b. Expedited Shipping

  • Delivery time: 3-5 business days within the continental U.S.
  • Not available for all international locations.

c. Special Handling for Large Items

  • Yachts and large-scale products require special handling and logistics. Delivery times and costs will be communicated directly to the customer during the purchase process.

3. Shipping Costs

  • Shipping costs vary based on product size, weight, destination, and shipping method selected.
  • Estimated shipping charges will be displayed at checkout.

4. Order Processing Times

  • Orders are typically processed within 2-3 business days of receipt.
  • Processing times may be longer during holidays or peak seasons.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.

6. Shipping Restrictions

  • We cannot deliver to P.O. Boxes or military APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or regulatory limitations in specific countries.

7. International Shipping

For international orders:

  • Customers are responsible for any applicable customs duties, taxes, and fees.
  • Delivery times may be affected by customs clearance procedures.

8. Delayed or Failed Deliveries

We strive to meet delivery timelines, but delays may occur due to:

  • Weather conditions
  • Shipping carrier issues
  • Customs clearance delays for international orders

If your order is delayed, lost, or damaged during transit, please contact us immediately at support@maritimeelegance.com or +1 (616) 555-7890 for assistance.

9. Damage During Shipping

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damage and packaging.
  • We will work to resolve the issue by offering a replacement, repair, or refund as appropriate.

10. Changes to Shipping Details

If you need to update your shipping address after placing an order, contact us at support@maritimeelegance.com as soon as possible. Changes can only be made before the order has been shipped.

11. Contact Us

For any questions or concerns about shipping, please contact us:

  • Phone: +1 (616) 555-7890
  • Email: support@maritimeelegance.com
  • Address: Maritime Elegance, 4450 Lakeview Avenue, Suite 102, Grand Rapids, Michigan, 49503, USA