Return and Refund Policy

Effective Date: January 17, 2025

At Maritime Elegance, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, our Return and Refund Policy provides the necessary guidelines for returning items and requesting refunds. Please read this policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and accompanied by all original packaging and accessories.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Products that have been used, damaged, or altered after delivery.

3. Return Process

a. Request a Return

To initiate a return, please contact our support team:

Include the following information in your request:

  • Your name and contact details.
  • Order number and date of purchase.
  • Reason for the return.

b. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure safe delivery.
  • Items must be returned to the following address:
    Maritime Elegance
    4450 Lakeview Avenue, Suite 102
    Grand Rapids, Michigan, 49503, USA

4. Refunds

a. Approval Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. You will be notified of the approval or rejection of your refund.

b. Refund Method

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used during purchase.

c. Partial Refunds

Partial refunds may be granted in cases where items are returned in less-than-perfect condition, such as missing components or packaging.

5. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange a product, please contact us at:
Email: support@maritimeelegance.com
Phone: +1 (616) 555-7890

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. To expedite the process, include photos of the damage or defect in your email. We will work to resolve the issue promptly, including offering a replacement or refund.

7. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible as the order might have already been processed or shipped.

8. Exceptions

Maritime Elegance reserves the right to deny returns or refunds that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions or require assistance, please reach out to us:

  • Address: Maritime Elegance, 4450 Lakeview Avenue, Suite 102, Grand Rapids, Michigan, 49503, USA
  • Phone: +1 (616) 555-7890
  • Email: support@maritimeelegance.com